Shipping policy

Shipping policy

Ready-to-ship orders are normally processed within 1–3 business days, excluding weekends and holidays. Any different processing time shown on a product page takes precedence.

Delivery estimates begin after the carrier accepts the package and are not guaranteed. Carrier delays, severe weather, and other events outside our control may affect delivery.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.

When tracking shows a package as delivered but it cannot be found, please check around the delivery location and contact the carrier. You can also email lucymichelpottery@gmail.com for assistance.

If an order arrives damaged, keep the item and all packaging and contact us promptly with your order number and clear photographs.